Returns & Refunds Policy

Thank you for shopping at ReadyFlames. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward Returns & Refunds process to make it as smooth as possible.

1. Return Eligibility

• Returns must be initiated within 14 days from the date of delivery.
• Only products purchased directly from ReadyFlames.com are eligible for return. If you purchased our products from a different retailer, please contact them for their return policy.
• To be eligible for a return, ReadyFlame cans must be undamaged, unopened, and in their original packaging.

2. Customer Responsibilities

• The customer is responsible for all return shipping costs, including shipping, custom fees, and import duties.
• When returning a product, please use a reliable shipping method with tracking to ensure that the item is delivered to us safely.

3. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at info@readyflames.com within 14 days of receiving your order. Provide your order number and a brief explanation of the reason for the return.
2. Once your return request is approved, we will provide you with detailed instructions on where to ship the product.
3. Carefully package the product in its original packaging to prevent any damage during transit.
4. Ship the product to the address provided by our customer support team. Make sure to include your order number and contact information inside the package.

4. Refund Process

• Once we receive the returned product and verify its eligibility, we will process your refund.
• Please allow up to five business days for us to inspect the returned item and issue the refund.
• Refunds will be issued using the original payment method used for the purchase.

5. Non-Returnable Items

The following items are not eligible for return:

• Products purchased outside of the 14-day return window.
• ReadyFlame cans that are opened, damaged, or not in their original packaging.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as appropriate.

7. Contact Us

If you have any questions or concerns regarding our Returns & Refunds Policy, please feel free to contact us at info@readyflames.com. We are here to assist you and ensure a satisfactory shopping experience.