Frequently Asked Questions (FAQ)
Product related Q&A
1. How long do the ReadyFlame candles burn? ReadyFlame candles are made of premium materials and have a burn time of up to 75(!) hours. Burn time is determined by a number of factors such as wind, heat, humidity and presence of oxygen. Tip! ReadyFlames candles have a much longer burn time when you extinguish the candles, allow the candle wax to solidify and then light them again.
2. How do I light the ReadyFlame candles? A box of matches is included in each emergency can. Pretty smart. That way, you don’t have to worry about not having a lighter or dry matches nearby when you need them.
3. What is that white powder on top of the candle? The white powder is salt. Edible salt (not recommended eating, by the way). Salt extracts the last bit of moisture in the tin before it is sealed in our factory. In addition, the salt makes for a nice burn. Advice: therefore, leave the salt on top of the candle when using it.
4. After the candle is burned out, what can I do with the can? An empty canning jar is always handy to keep. For example, you can boil water or start a fire in it. In the latter case, it is best to make a few holes in the bottom of the can so that oxygen can get to the fire.
5. What is the weight of a ReadyFlame candle?
A ReadyFlame candle weighs approximately 1.43 pounds. The large candle, the can and the pre-packaged matches together.
Service related Q&A
1. How do I place an order? To place an order, simply browse our product page and click on the item you wish to purchase. On the product page click the “Add to Cart” button. Review the items in your cart and proceed to the checkout page. Follow the instructions to complete the order and make payment.
2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure online payment options. Your payment details are encrypted and securely processed to ensure your information is safe.
3. Can I cancel or modify my order after it’s placed? Once an order is placed, it is processed promptly to ensure timely delivery. If you need to cancel or modify your order, please contact our customer support as soon as possible. We’ll do our best to assist you, but please note that orders may not be cancelable or modifiable once they have been shipped.
4. How will I know if my order has been shipped? Once your order is shipped, you will receive an email notification with tracking details. You can use this information to track the status of your package and estimate the delivery date.
5. What are your shipping options and delivery times? We offer various shipping options, including standard and expedited delivery. Shipping times may vary depending on your location and the shipping method selected.
6. Do you offer international shipping? Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the list of available destinations. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
7. What is your return policy? We want you to be completely satisfied with your purchase. If you’re not happy with your product, you can initiate a return within 14 days from the date of delivery. Please refer to our Returns & Refunds page for detailed instructions and eligibility criteria.
8. How can I track my order? Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment on our website or the carrier’s website.
9. How can I contact your customer support? You can reach our customer support team via info@readyflames.com, and we’ll be happy to help with any questions, concerns, or issues you may haveProduct related Q&A