Terms and Conditions
These Terms and Conditions (“Agreement”) govern your use of the products and services provided by ReadyFlames (“Company”) and your access to and use of the Company’s website, including any subdomains thereof (“Website”). By using the Company’s products, services, or Website, you agree to comply with and be bound by this Agreement. If you do not agree to these Terms and Conditions, please do not use our products, services, or Website.
1. Definitions
1.1. “Products” refer to the physical items, including but not limited to emergency candles, sold by the Company on the Website.
1.2. “Services” refer to any services provided by the Company, including but not limited to customer support and affiliate programs.
2. Orders and Payment
2.1. By placing an order through our Website, you agree to provide accurate and complete information. You also authorize the Company to charge your chosen payment method for the total amount of your order, including any applicable taxes and shipping fees.
2.2. The Company reserves the right to refuse or cancel any order at its sole discretion. In such cases, any payment received will be refunded in full.
2.3. Prices for products and services are subject to change without notice.
3. Shipping and Delivery
3.1. The Company will make every effort to ensure prompt delivery of your order. However, shipping times may vary based on your location and other factors. The Company is not responsible for delays caused by shipping carriers.
3.2. International orders may be subject to customs fees and import duties. The recipient of the order is responsible for any such fees and duties.
4. Returns and Refunds
4.1. The Company accepts returns for eligible items within 14 days of delivery. Please refer to our Returns & Refunds Policy for detailed instructions and eligibility criteria.
4.2. Customers are responsible for all return shipping costs, including shipping, customs fees, and import duties.
5. Privacy Policy
5.1. The Company respects your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
6. Intellectual Property
6.1. All content and materials on the Website, including but not limited to text, graphics, logos, images, and software, are the property of the Company and are protected by copyright and other intellectual property laws.
7. Limitation of Liability
7.1. The Company is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of its products, services, or Website.
8. Contact Information
8.1. For questions or concerns related to this Agreement or any Company-related matters, please contact us at info@readyflames.com.
9. Applicable Law and Jurisdiction
9.1. This Agreement shall be governed by and construed in accordance with the laws of the Netherlands.
9.2. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the Netherlands, with the preferred court being the Courthouse Limburg in Roermond.